Privacy Policy

RecoverWise (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and protect information about you when you use our services or visit our website.

1. Who We Are

RecoverWise is a UK-based business providing administrative and informational support services to help businesses manage overdue invoices and business debt recovery processes.

Our contact email for privacy matters is privacy@recoverwise.co.uk.

2. Information We Collect

We may collect and process the following types of personal information:
– Name, business name, and contact details (email, phone number, address)
– Information provided via our contact forms or booking system
– Payment details when purchasing digital products
– Usage data collected through Google Analytics (such as pages visited, duration, and device information)
– Any other information you choose to provide when communicating with us

3. How We Use Your Information

We use your information to:
– Provide and manage our administrative services
– Process bookings and appointments via Bookly
– Process digital product purchases and deliver content
– Communicate with you regarding enquiries or appointments
– Send marketing updates or newsletters (only with your consent)
– Improve our website and service performance through analytics

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:
– Contract: to provide our services or fulfil a booking or purchase.
– Consent: where you have opted in to receive marketing communications.
– Legitimate Interest: for business operations, service improvement, and fraud prevention.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

6. Data Security

We have implemented appropriate security measures to protect your data from unauthorised access, loss, or misuse.

Only authorised individuals have access to your information.

7. Sharing Your Data

We do not sell or rent personal data. We may share your data with trusted third parties, such as:
– Payment processors (for digital product sales)
– Google Analytics (for website performance tracking)
All third-party providers are required to comply with data protection law.

8. Your Data Rights

You have the right to:
– Access the data we hold about you
– Request correction of inaccurate data
– Request deletion of your data
– Withdraw consent for marketing communications
– Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

9. Cookies and Analytics

We use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site and to improve user experience.

For more details, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised effective date.

11. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, please contact us at: privacy@recoverwise.co.uk